Plain language

48-hour notice required. Reschedule or cancel more than 48 hours before your appointment: full deposit refunded or transferred.

Within 48 hours: Deposit is forfeited. We'll always try to fill the slot — if we do, we'll refund your deposit as a courtesy.

No-show: Full service charge applies. Deposit forfeited. Future booking requires new deposit.

Val cancels: If Val needs to cancel (illness, emergency), you'll receive full refund + priority rebooking + 20% off next service.

30–50% of service total due at booking. New sets: 50%. Fills: 30%. Lifts: 30%.

Applied to final total. Remaining balance due at appointment (cash, card, e-transfer).

Non-refundable within 48 hours (see Cancellation above).

Gift cards: No deposit required — gift card covers the deposit portion.

Hive members: Deposit reduced to 20% for all services.

15-minute grace period. Arrive within 15 minutes of your start time: full service, no penalty.

15–30 minutes late: Service shortened to fit remaining time. Full price charged. Deposit applied.

30+ minutes late: Treated as no-show. Full service charge. Deposit forfeited. Reschedule required.

Running late? Text Val at (587) 402-6030. Communication = flexibility.

$20 surcharge if your last set was not mapped by Val.

Why? Unknown adhesive, unknown mapping, unknown weight distribution. Val must remap, remove unstable extensions, and rebuild — extra 20–30 minutes.

No warranty on foreign fills. Retention not guaranteed. If extensions shed within 1 week, standard fill pricing applies for repair.

Better option: Book a RESET (removal + cleanse) + new set. Clean slate. Full warranty. Same price or less.

No active eye infections. Conjunctivitis, blepharitis, styes — reschedule until fully cleared.

Disclose allergies. Latex, cyanoacrylate, formaldehyde — patch test available (free, 15 min, book separately).

Pregnancy/nursing: Safe with medical-grade adhesive. Disclose at booking. Patch test recommended.

Recent eye surgery: LASIK, cataract, blepharoplasty — minimum 3 months post-op + surgeon clearance.

Medications: Accutane, blood thinners, chemo — disclose. May affect retention or sensitivity.

Reaction during service: Val stops immediately. Medical-grade remover on hand. Removal free. Full refund.

Service consent signed at booking (digital). Covers: procedure, risks, aftercare, retention variables.

Photography consent optional. Val may request before/after photos for portfolio. You approve every image before use. No face shots without explicit written consent.

Social media: Tag @honeylashesbyval if you post. Val reposts with permission only.

Minors (16–17): Parent/guardian consent required. Parent must attend first appointment.

Data: Intake forms stored securely. Never sold. Delete request honored per PIPEDA.

Retention warranty: 7 days. If >20% shed in first week (with proper aftercare), Val repairs free.

No refunds for change of mind, style preference, or aftercare non-compliance.

Service issues: Speak to Val within 48 hours. Val will assess and remedy (repair, partial refund, or credit).

Gift cards: Non-refundable. Transferable. No expiry.

Hive membership: Cancel anytime. Prorated refund for unused months.